These services are within a family orientated setting to give children and families an environment that is friendly, safe and homely. (Click one of the blue boxes below which applies to you)

This type of contact will be undertaken in a private room with a supervisor who will be in the room at all times.

Help Handz are also able to offer Supervised Video Contact where contact is not possible within the centre or community.

This takes place in the local community and is arranged in advance to ensure that it meets the needs of the children and their families. An example of Community contact would be a trip to the local park.

The family would be allocated a room that they can access for the specified hours required. A member of staff will be in the building however not in the contact room continuously.

A contact report is an observation report based on contact between child and parent. Reports are completed by the contact worker involved in the session. Contact reports are available upon request for supervised, supported and community contacts.

Help Handz are able to offer meeting space in order to faciliate vairous services for families such as conferences, family meetings and CIN meetings.

Help Handz facilitate regular parenting assessments, training and workshops. Providing a safe and non-judgmental space for support and advice

Help Handz have access to counsellors and mediators who can support families in a group setting or individually. All counsellors and family mediators work to professional codes of ethics and ensure the utmost confidentiality with all of their clients.

Help Handz have family group conference specialists who can facilitate family group conferences on behalf of Local Authorities and families.

We can facilitate the picking up and dropping off of children to and from the centre. This can be undertaken by the centres transport service or by the parent/carer.

Help Handz Offer a full range of transport services in order transport children,young people and vulnerable adults. All transport and Escort staff have enhanced DBS’s and are able to provide suitable transport to meet the referred need.

Help Handz Child Contact Centre is Located in Ilford and has been established to provide an impartial and independent Child-Centred Contact facility, for children that have been separated from their families.

The Centre provides a Child-Focused, safe, and mutual place for children and their families to spend quality time together in our homely, secure, relaxed contact room. We ensure at all times that the welfare of the child is paramount.

The Family Contact Centre offers a range of services to allow families to have a contact within a safe and secure location.

Play Video

The Centre is newly decorated and therefore replicates home setting, which enables us to provide the best facilities and environment for our range of service. It is a child-focused environment, which enables and encourages children and their parents to play and enjoy their time together.

Supervised Contacts on-site/in the community Supported Contacts with Handover Information (on-site)

  • Room Hire
  • Planning/Review Meetings
  • Reports
A Fast Track referral service is available on request. Contact us For more information and to complete a referral form.

Help Handz contact room are in child friendly furnished, with child-friendly equipment and fittings. They are bright and welcoming comfortable and have age-appropriate toys, games, and activities that are educational and promote’ Interaction between children and their families.


Open 7 days a week 10:00 AM- 6:00 PM

For bookings or more information contact us on: 03301135279 or email: [email protected]